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Exchanges + Refunds

Need to exchange or return your online purchase?

Click here to exchange an item

Click here to return an item

Click here to report a faulty item

We know that sometimes ordering online can be a bit tricky. Even though we all do our best to get the right size sometimes we get it wrong.

Here at emamaco we understand if your emama shorts are too small or too big. 

One of our staff will help you either get a better size or return for a refund.

For any exchanges or returns just make sure you let us know within 10 days of you receiving your item. Also the item has to be as new, not worn, not soiled, not altered, not washed and have its original packaging. Of course you can try them on :) just dont go wearing them around for hours if you want to return them. 

emamaco reserves the right to reject the returned items which are not returned in accordance with our Returns Policy.

The shipping cost incurred for returning items(s) are not covered or reimbursed by emamaco.

Unfortunately we cannot process returns for lost parcels without tracking details so please make note of your parcel tracking number when lodging the return at the post office by taking a screen shot or keeping the reciept for your reference. 


Leggings Care Instructions

Our Leggings are high performance fabrics. They are made to outperform in gruelling situations while staying buttery soft.

To care for your leggings properly please follow the washing instructions on the tag. They are quite simple to wash. Just use cold water and standard washing detergent.

Do not use fabric softener or dryers.

The soft finish we give our leggings can be damaged. If you rub them hard against a rough surface like velcro or a brick wall then you risk damaging the finish. If this happens the integrity of the fabric and the performance on the leggings will not be compromised and they will still perform perfectly well. But the affected area may look slightly damaged as if there is balling or pilling.

Failure to follow proper care instructions resulting in damage to the leggings is not a fault and we therefore cannot replace them for you.

Damaging the leggings in any way will result in us not being able to provide an exchange or refund.