RISK FREE RETURNS & EXCHANGES

return and exchange policies

Return & Exchange Policy

We offer easy returns within 100 days of delivery, no questions asked: each item you send back comes back to you as an item on us.

  • Items must be unworn, unwashed and come back in the original emamaco bag undamaged
  • Final sale items and briefs are not eligible for return for change of mind.

Returns typically process in 5–7 business days after the package is received.

Common Return Questions
Can I return a sale item?
Yes. Any item can be returned within 100 days of delivery for a returns code, with the exception of items marked as Final Sale (those Final Sale items will NOT be eligible for a return or exchange for change of mind).
What if I received a damaged or defective item?
Please contact our support team at support@emamaco.com and we will take care of you, right away.
Can I exchange an item?
As we deal with mom bodies and a lot of pregnancies size exchanges sometimes don't make sense. Instead, you get a returns code for the number of items you sent back, so you can choose the size or style that suits you now.
Can I return for a refund?
Returns for change of mind become a returns code, whether the item was full price or on sale: one code for the number of items you sent back. In one order, that many pieces are on us (the most expensive pieces in that order), and standard shipping applies. The code lasts 3 years. Use it in an order of its own, as it can't be combined with other discount codes or pack prices. Faulty item? That's different: email support@emamaco.com and we'll look after you under the Australian Consumer Law.
What if I didn't like the style/fabric?
You can return it for anything in the shop!
What if I paid with a gift card?
Gift cards and returns codes can't be exchanged for cash.

Items bought with a gift card, including a promotional one we gave you (for example from a giveaway, a partner or one of our emails), are returned like any other: each item you send back is an item on your returns code.

This doesn't affect your rights under the Australian Consumer Law if an item is faulty.

CARE INSTRUCTIONS

Do I need to pre-wash my items?

No, you do not.

How do I wash my items?

Emamaco care instructions for supaflex fabrics:
Wash normally. Do not use fabric softeners and don't dry or iron.
Do not leave to soak or leave in the washing machine after washing as colours may run and logo may peel if left in the washing machine after the cycle has finished.

Our garments are high performance fabrics. They are made to outperform in gruelling situations while staying buttery soft.

To care for your garments properly please follow the washing instructions on the tag. They are quite simple to wash. Just use cold water and standard washing detergent.

Do not use fabric softener or dryers.

How do I keep them looking new forever?

The soft finish we give our garments can be damaged. If you rub them hard against a rough surface like velcro or a brick wall then you risk damaging the finish. If this happens the integrity of the fabric and the performance on the garments will not be compromised and they will still perform perfectly well. But the affected area may look slightly damaged as if there is balling or pilling.