RISK FREE RETURNS & EXCHANGES

return and exchange policies

Return, Refund & Exchange Policy

We offer easy returns for store credit within 100 days of delivery—no questions asked.

  • Items must be unworn, unwashed and come back in the original emamaco bag undamaged
  • Final sale items and briefs are not eligible for return

Returns typically process in 5–7 business days after the package is received.

Common Return Questions
Can I return a sale item?
All orders are eligible for a return of any item within 100 days of purchase, with the exception of items marked as Final Sale (those Final Sale items will NOT be eligible for a return or exchange).
What if I received a damaged or defective item?
Please contact our support team at support@emamaco.com and we will take care of you, right away.
Can I exchange an item?
As we deal with mum bodies and a lot of pregnancies size exchanges sometimes don't make sense. Instead we provide store credit for returned items.
Can I return for a refund?
We allow refunds for items purchased at full price. Items purchased on sale can be returned for store credit.
What if I didn't like the style/fabric?
You can return it for anything in the shop!

CARE INSTRUCTIONS

Do I need to pre-wash my items?

No, you do not.

How do I wash my items?

Emamaco care instructions for supaflex fabrics:
Wash normally. Do not use fabric softeners and don't dry or iron.
Do not leave to soak or leave in the washing machine after washing as colours may run and logo may peel if left in the washing machine after the cycle has finished.

Our garments are high performance fabrics. They are made to outperform in gruelling situations while staying buttery soft.

To care for your garments properly please follow the washing instructions on the tag. They are quite simple to wash. Just use cold water and standard washing detergent.

Do not use fabric softener or dryers.

How do I keep them looking new forever?

The soft finish we give our garments can be damaged. If you rub them hard against a rough surface like velcro or a brick wall then you risk damaging the finish. If this happens the integrity of the fabric and the performance on the garments will not be compromised and they will still perform perfectly well. But the affected area may look slightly damaged as if there is balling or pilling.